Smart Moving and Storage

I'll give a break down of how I cam to this rating.

Let's start with 3 stars, as an average score.

-1 Star: Uncommunicative and terse emails

-1 Star: Delivering my shipment 3 days later than the promised time frame

-1 Star: Losing the inventory and not having proper record of which things belonged to my shipment

-1 Star: delivering to me an item that belonged to someone else

-1 Star: Damaging Furniture and boxes

-1 Star Promising to repair said furniture, stretching it out for a month, and then not following through.

So that leaves them with a final score of negative 3 stars.

Here is the longer version: I hired them to for my move from Nova Scotia to Quebec. They picked my things up on time, and I did not here from them afterwards. As the time frame for delivery approached, a week or two later, I sent them an email asking if they had an ETA, the response to which was a single line of text stating that it would be not arriving in the original frame due to unforeseen circumstances.

When my things eventually arrived, I was given an inventory sheet by the movers which was obviously a sloppy recreation of the original – it did not have all of my items marked on it, many of them without numbers or descriptions. It even had an item on it that did not belong to me. There was damage done to a few of my items. My spinning wheel was in pieces, and the damage it received was obviously done after it had for some reason been removed from the shipping blankets that they originally put it in. A plastic Tote was broken apart in one of it's corners, and a cardboard box had a large hole in it – when I unpacked the box, I found a rock in the bottom of it (the same size as the hole).

I called up the owner of the business, Jeff Smith, in regards to the damage and he could not speak to me without yelling and talking over me. He stepped away from the phone at one point to yell abusively at someone else in his office as well.

After being on the phone with him for an hour, he agreed to have my spinning wheel repaired, telling me that he could pick it up from me soon and ship it to the person that knew how to repair it. A week later, he told me that he would pick it up at the end of the month (2 1/2 weeks away) when the end of the month was approaching, I sent him an email asking him for an ETA and he did not respond. Three more weeks later, I get a phone call out of the blue – more than a month since I last heard from anyone at this company - at 9:00PM on a weekday, from a truck driver telling me that he'd be at y place within an hour to pick up the spinning wheel. At this point I had no trust or patience for these people left, so I told them that wasn't going to work. I sent another email to Jeff suggesting that he give me the money that he was going to pay the wood worker to repair the wheel, so that I can find someone nearby me to do the repairs, and he has not responded. week or two later, I sent them an email asking if they had an ETA, the response to which was a single line of text stating that it would be not arriving in the original frame due to unforeseen circumstances.

Service cost: $800

I recently hired Smart Movers for my move, and I couldn’t be more satisfied with their service. From the start, Jeff was very clear about the process and expectations, which immediately set a positive tone for the experience and made everything run smoothly. The team arrived right on time and handled everything with great professionalism.

The crew was efficient, careful with my belongings, and managed to complete the move smoothly and on schedule. It is evident that this company values their customers and takes great pride in their work.

I highly recommend Smart Movers to anyone in need of reliable and trustworthy moving services.

Thanks a lot !

Move size: Partial Move Service cost: $450

We looked around for a mover and when I spoke to Jeff he was very pleasant and easy to talk with. He was able to quote me right away and set up the time for Sept 28th. He called me Friday and said that they were able to come earlier and asked if I was okay with that. Saturday morning and Josh and Jacob showed up right on time. Josh quickly assessed how the move would go and everything went according to plan. Both of them were absolute pros and knew exactly what they were doing. Both of them were very nice to talk with and a pleasure to work with. A great team and very personable

people to deal with. Would recommend Jeff and his crew very highly. If you are looking for a high quality company to work with this is the one!!!! Well done!!!

Move size: 3 Bedroom Home Service cost: $850

I required a removal and storage for two months then delivery to our new home. Jeff and his team were very accommodating and professional even working within a flexible schedule in case of any issues of which there were several ranging from an issue with our closing date time and a piece of furniture that would not fit, Jeff and his team removed our stress and cheerfully accepted a solution which required another small trip. Regarding the handling of our possessions all I can say is they are top notch and I highly recommend.

Move size: 4+ Bedroom Home Service cost: $16000

First off just would like to thank Jeff and his team for moving me twice once from Ontario to New Brunswick and back again from New Brunswick to Ontario both times everything went smooth and nothing damaged i would definitely use again if needed. They are amazing. Great prices as well we had 5 estimates both times and the were best price guaranteed. A special shout out to Chris and Lewis Great job guys you worked so hard in such high tempaturesthanks again you are appreciated. I highly recommend Smart Movers with Jeff and his team thank you all so much.

Move size: 2 Bedroom Home Service cost: $7500